Client Since: 2016
Main Services: Customer Engagement – Modernize Customer Services
The National Treatment Purchase Fund works to provide timely access to care for patients on waiting lists in Ireland.
As part of innovation-driven efforts to optimise efficiencies and ensure more patients receive the care they need faster, the government healthcare-run body appointed Dublin-based Spanish Point Technologies to develop a bespoke technology-based solution.
The result was the Patient Access Management System (PAMS) a cloud-based IT system built using Microsoft technologies to identify, track, and manage patient care information across public and private hospitals in Ireland. Several months after launch, PAMS is already delivering beyond expectations.
The NTPF is always looking to improve the way patient data sets are handled. That’s why in January 2018 the organisation, held an Innovation Event to discuss ways technology could be used to optimise the organisation’s day-to-day activities – and to ultimately ensure that patients who had spent a long time on waiting lists could be seen as quickly as possible.
The resounding conclusion from the event was that a new IT system was needed to streamline data for the wide network of users – allowing them to access realtime patient information from both private and public hospitals; as well as giving them the ability to create custom reports. The system also had to be watertight from a security perspective, to ensure that every piece of personal data stored was protected in line with GDPR legislation.
Deciding to put out its IT contract to tender, the NTPF team conducted a thorough overview of the current situation, in order to identify the key requirements for the new system and to gauge the exact state of readiness.
They conducted onsite ‘Gemba’ walks (walking the workplace floor to better understand problems and identify where improvements could be made) in both public and private hospitals and held face-toface meetings and information sessions with various stakeholders – such as the Department of Health, HSE, and Hospital Groups.
After a competitive procurement process, the NTPF appointed Dublin-based Spanish Point Technologies as its official IT partner, who after conducting its own discovery phase, put forward PAMS – the Patient Access Management System – as a complete data access and management solution; one that offered all of the required scalability, security, and efficiency functionality the NTPF needed.